Cases

Cases

Please find below a number of examples of reference cases describing where our knowledge and experience has been applied.

Large scale migration of the international corporate payment system from US to UK

Challenge:
Migrate global payment service within maintenance window of 8 hours

Delivery:
Global management of project teams in US, UK, NL and India for preparation, execution and delivery assurance of:
• Execution script for migration with activity timeframes of 5 minutes
• Fallback processes
• Escalation matrix
• Emergency protocol

Factor for Success
• Planning
• Identification & management of risks
• Coordination

Translate external legal & regulatory requirements into practical business solutions

Challenge:
Embedding of new legal & regulatory requirements (among others CDD/KYC, Fatca, Dodd Frank) into current business processes

Delivery:
Different solutions presented and together with the client decided to create an uniform client onboarding process
• New process designed with all participants
• Rollout & change strategy
• Client data reorganised and centrally clustered

Factor for Success
• Buyin of all stakeholders and participants
• Line departments directly involved
• Local ownership

Establish PMO office within IT and Operations of large financial institution

Challenge:
Improve auditability of projects and maintain optimal service for customer

Delivery:
Setup and execution of PMO office with the following key responsibilities:
• Establish review process for project documentation
• Provision of project health information
• Contract and supplier management
• Consolidate overall resource planning
• Ensure control of dependencies between projects
• Facilitate process for embedding projects within baseline organization

Factor for Success
• Standardized Project processes
• Documentation
• Increased control